Politique d’expédition

Thank you for supporting COSMOS.GOODS

Please email cosmosgoods.ltd@gmail.com with any questions you have regarding your order.

Shipping

  • United Kingdom: Free shipping on all orders.
  • Other International Destinations：Shipping fee: $4.99
    Orders with 2 or more items qualify for free shipping.

    Some promotional items also include free shipping, as indicated on the product detail pages

Shipping fees will be displayed on the checkout page.
IMPORTANT: Please note that custom duties and local taxes are NOT included in shipping fees.

Most of the orders are shipped through Evri,USPS,UPS...Other shipping carriers may also be used depending on your location and the shipping warehouse(Parcels are primarily dispatched from our UK and HongKong warehouses.) We will choose the most suitable carrier for your delivery. Items will be shipped Monday - Friday within 1-3 weeks after the order is placed. Please note that order volume increases during the holidays and during our winter and summer sale periods. Orders may take longer to fulfill around this time of year.

Once your order has been processed, you will receive a shipping confirmation email with a tracking number.

Please note that you are responsible for any additional customs fees, taxes or charges upon delivery and these fees are not included at the time of checkout. Fees and taxes vary by region.

Order Confirmation & Status

Once your order has been packed and processed, you will receive a confirmation email with a tracking number. You can check the status of your order via the tracking number in the email.

If you need to modify or cancel your order, please email cosmosgoods.ltd@gmail.com within one hour of placing the order and include your order number in the subject line. After one hour, the order will be placed in the fulfillment line and no changes can be made.

Missing or Lost Packages

If a package is lost in transit, stolen, damaged or marked as delivered but not received, it is your responsibility to file a claim with the carrier seeking reimbursement. Have your tracking number, your order receipt and photos on hand as these will be essential in filing your claim.

We cannot be held responsible for any incorrect addresses entered at checkout. To modify your order, please email cosmosgoods.ltd@gmail.com within one hour of placing the order.